Terms and Conditions
Promenade Foot Clinic
111 Promenade, Cheltenham GL50 1NW
Effective Date: [INSERT DATE]
1. About Us
Promenade Foot Clinic is operated by Deborah Julie Cross, a sole trader providing professional podiatry and chiropody services.
Registered Address: 4 Jasmine Gardens, Tetbury GL8 8FR
Clinic Address: 111 Promenade, Cheltenham GL50 1NW
Email: dhayklan@icloud.com
Telephone: 07854 648470
2. Professional Registration and Insurance
Deborah Julie Cross is registered with the Health and Care Professions Council (HCPC).
HCPC Registration Number: CH21369
This registration number is displayed on our website and at the clinic premises.
Deborah Julie Cross is a member of the British Chiropody/Podiatry Association and holds professional indemnity insurance with New Hall Insurance, Bath Road, Maidenhead, with cover of £5 million. Insurance documentation is displayed at the clinic.
All services are provided in accordance with the HCPC Standards of Conduct, Performance and Ethics.
3. Services Provided
We offer the following podiatry and chiropody services:
- General podiatry
- Biomechanics
- Verruca treatment
Appointment Duration: Typically 45 minutes
Location: Clinic appointments only (no home visits)
Age Restrictions: We treat children from seven years of age. Children under 18 years must be accompanied by a parent or legal guardian who will provide consent for treatment.
4. Booking Appointments
Appointments can be booked via:
- Telephone: 07854 648470
- Email: dhayklan@icloud.com
- Website contact form
- Fresha booking platform
By booking an appointment, you agree to these terms and conditions.
5. Payment Terms
Payment Methods: Card payment at the clinic (processed via Paymentsense)
When Payment is Due: Payment is required after your appointment
Deposits: No deposit is required when booking appointments
Refunds: No refunds are provided once treatment has been completed
6. Cancellations and Rescheduling
Notice Period: We require 24 hours’ notice to cancel or reschedule an appointment
How to Cancel: Cancellations must be made via email (dhayklan@icloud.com) or telephone (07854 648470)
Cancellation Fees: No cancellation fee is charged if you provide 24 hours’ notice
No-Show Fee: If you fail to attend your appointment without notice, a £25 no-show fee will be charged
Late Arrivals: While we do not have a formal late arrival policy, please note that arriving late may reduce your appointment time to ensure other patients are not delayed
7. Medical History and Assessment
At your initial appointment, you will be required to complete a medical history form and sign a consent form. This information is essential to provide safe and appropriate treatment.
We require the following information:
- Full name, date of birth, address, and contact details
- GP contact details
- Current medications
- Medical conditions and relevant health history
- Previous foot problems and treatments
You must inform us of any changes to your medical history at subsequent appointments.
Treatment will only proceed with your informed consent. You have the right to refuse treatment at any time.
8. Contraindications and Referrals
We follow contraindication policies as set out by the HCPC and British Chiropody/Podiatry Association.
If contraindications are discovered during assessment or treatment, we reserve the right to:
- Decline to provide treatment
- Modify the treatment plan
- Refer you immediately to your GP or hospital if clinically necessary
In emergency situations, we will take immediate action to ensure your safety, which may include emergency referral.
9. Consent to Treatment
By attending your appointment and signing the consent form, you confirm that:
- You have provided accurate medical information
- You understand the proposed treatment
- You consent to the treatment being carried out
- You understand any risks associated with the treatment
Treatment will only be undertaken with your consent. No treatment will proceed if you do not consent or if contraindications have been discovered.
10. Children and Vulnerable Adults
Children (Under 18 Years): Parental or legal guardian consent is required for all patients under 18 years of age. The parent or guardian must be present during the appointment.
Vulnerable Adults: Vulnerable adults must be accompanied by a responsible adult who can support them during the appointment and provide assistance with consent where appropriate.
11. Contagious Conditions
We do not have a specific policy excluding patients with contagious foot conditions such as athlete’s foot or verrucas, as these are commonly treated conditions. However, appropriate infection control measures are followed at all times.
If you have any infectious condition that could pose a risk to staff or other patients, please inform us when booking so we can make appropriate arrangements.
12. Data Protection and Privacy
We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Your personal data, including medical records, will be processed in accordance with our Privacy Policy, which is available on our website and at the clinic.
Data Retention:
- Medical records: 8 years from last appointment (adults) or until 25th birthday (children)
- Financial records: 6 years
- Appointment records: 8 years
For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.
13. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (subject to legal retention requirements)
- Restrict processing of your data
- Object to processing
- Data portability
To exercise any of these rights, please contact us in writing at: Promenade Foot Clinic, 111 Promenade, Cheltenham GL50 1NW, or email dhayklan@icloud.com.
14. Consumer Rights
Under the Consumer Rights Act 2015, you have a right to cancel services within 14 days of booking. However, this right does not apply to healthcare services where treatment has already commenced.
Once you have attended your appointment and received treatment, you will not be entitled to cancel or receive a refund.
15. Liability and Insurance
Deborah Julie Cross holds professional indemnity insurance with New Hall Insurance, Bath Road, Maidenhead, providing cover of £5 million.
We take all reasonable care in providing our services. However, our liability is limited to the extent permitted by law.
We do not have a specific policy regarding pre-existing conditions. All treatments are provided based on individual clinical assessment.
16. Complaints Procedure
If you are dissatisfied with any aspect of our service, please contact us to discuss your concerns. We aim to resolve complaints quickly and fairly.
How to Complain:
Complaints must be made in writing to:
Promenade Foot Clinic
111 Promenade
Cheltenham
GL50 1NW
Or email: dhayklan@icloud.com
We will acknowledge your complaint and provide a response within a reasonable timeframe.
If you are not satisfied with our response, you have the right to complain to the Health and Care Professions Council (HCPC):
HCPC
Park House
184 Kennington Park Road
London
SE11 4BU
Telephone: 0300 500 6184
Website: www.hcpc-uk.org
17. Changes to Terms and Conditions
We reserve the right to update these terms and conditions at any time. Any changes will be notified to patients via email where contact details are held, and updated terms will be available on our website and at the clinic.
The effective date at the top of this document indicates when these terms were last updated.
18. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions about these terms and conditions, please contact us:
Promenade Foot Clinic
111 Promenade, Cheltenham GL50 1NW
Email: dhayklan@icloud.com
Telephone: 07854 648470
By booking an appointment with Promenade Foot Clinic, you acknowledge that you have read, understood, and agree to these terms and conditions.
